FREE SHIPPING ON ORDERS $350+

FREE SHIPPING ON ORDERS OVER $350

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FAQ

Contact Information?

M-F 9am - 5pm closed on weekends & all US Holidays

Info@TheDreyaMichelleBrand.com

754-276-1830

What are your payments options?

We accept payments via Debit/Credit Card or cash . We also offer payment plans via Klarna , Affrim & Shop Pay

Where are you located?

Braintree , MA

Do you offer local / in person pick up?

Yes ! Your order must be fulfilled online and "in person pick up" selected upon checkout.

Do you Ship to Canada?

It is our goal to soon expand and offer international shipping options. As of now we ship throughout the US. Please do not let that stop you from shopping with us ! If you require international shipping, send us an email. We would love to assist you!

Can I return or exchange my wig or bundles ?

All sales are final, including but not limited to wigs , bundles , ebooks/digital products , tutorials, classes , bonnets, melt bands , etc.

Due to the nature of these products, exchanges are not permitted.

My shipping information in incorrect.

Please ensure all information is correct prior to submitting a purchase on our website. Information can not to changed once an order is submitted

How long do your wigs last?

Our wigs last 2-5 years with proper maintenance and installations

How do I measure my head for a custom made unit ?

You can book a consultation where you will be walked through the step by step process. We also have videos showcasing these steps on all of our social media accounts.

What is the difference between a closure and a frontal?

Closures are Generally lower Maintenance and beginner friendly , They cover the middle of your forehead/hairline area , allows for daily removal & installation
Frontals are high maintenance, provides more versatility, lace covers your entire hairline , not beginner friendly, requires installation.

When will you have more ready to ship units available?

Ready to ship units are uploaded at random times and/or when we have a restock. If you are unable to catch a ready to ship unit , it is recommended that you place a custom order . Pricing may vary

Shipping policy -All Packages are Shipped through FedEx or USPS -Standard Shipping is 3-5 Business Days, Expedited Shipping is 1-2 Business Days (please keep in mind shipping time frame is additional to order fulfillment time frame) -Once Item is in transit, we are not responsible for any lost/damaged packages, however we will do our best to ensure our client is satisfied and knowledgeable of expected Delivery date. -All orders require a signature upon delivery -Once Label is created, a tracking number will be emailed to the email address used to place order on www.TheDreyaMichelleBrand.com -All Orders will Require a Signature upon delivery -USPS Customer Service Number -1-800 -ASK-USPS (Please contact USPS for any lost packages or for updated tracking information) -FedEx Customer Service Number – 1-800-463-3339 (Please contact FedEx for any lost packages or for updated tracking information) RETURN / EXCHANGE POLICY ALL SALES ARE FINAL Due to the nature of our products and federal health regulations all sales are final & Exchanges are not allowed . Custom Orders may be refunded IF preparation of the unit has not begun. Preparations are = ordered inventory , lace customization, Cap prep. A $60 restocking fee will be deducted from any refunded Custom wig order . Not all Extensions & lace are not kept on hand and may be pre ordered , therefore they are non refundable . Hair accessories are non refundable Digital Products such as tutorials , vendors list , ebooks , courses , etc are non refundable COMPANY POLICY Wig/Extension Maintenance -We Are not Responsible for how buyer installs/alters their wig/extensions (this includes but not limited to Styling and heat styling, Lace tinting, Lace cutting, Chemical altering, Coloring / Bleaching, Excessive Product Usage, or poor handling.) -It is up to the buyer to maintain and properly install their wigs/extensions to ensure its Longevity. - For best results it is recommended that you have your wigs/extensions maintenance and any chemical change by The Dreya Michelle Brand or any professional . Email Consent By completing a purchase from The Dreya Michelle Brand and providing your email address you will be automatically added to our email list. You will receive information regarding your order status and updates within the company. You will also receive promotional information such as sales and launches. You May Unsubscribe at any time. Frontal Agreement Form I Fully Understand that Frontal Wigs will consist of the following below: -High Maintenance -Will require an additional 25-30 minutes daily for proper application (If adhesive is not used). -Will not Damage my natural hair or edges and will promote healthy hair growth WITH PROPER APPLICATION. -Can have a tendency to Shed or accumulate balding spots due to normal wear and tear. -Are better suited for daily take off and on. -Are ideal for occasions and are NOT every day wig units. -Requires gentle attention and daily maintenance. -Sleek Hairlines Will speed the normal process of lace thinning/balding -Requires "How to" knowledge " i.e.; how to blend hairline. Please note we do offer a frontal replacement service which will result in a reconstruction fee and cost of a new frontal. Remember: Lace is a Fabric and is sometimes very delicate Additional information Disputes are not permitted ! By completing a purchase with The Dreya Michelle Brand you are agreeing to our policies and waiving all right to file a dispute against us. Disputes hurt the integrity of our business and we would prefer to handle any situation directly with our consumer . Billing & shipping address must match. If not you must provide copies of your ID and card used to purchase, failure to do so will result in order cancellation. For all orders over $100 you are required to complete a "Verification form" This form must be completed within 48 hours from purchase . Failure to do so will result in order cancellation. By completing a purchase with The Dreya Michelle Brand you are agreeing to and fully acknowledging the above terms and policy.

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