Refund policy

-Due to the Nature of our products and Federal Health Regulations ALL SALES ARE FINAL- NO EXPEPTIONS

- You are allowed a refund on Custom Orders IF THE CONSTRUCTION OF THE UNIT HAS NOT BEGUN. (Cap Preparation, Knot Bleaching, Plucking is beginning of construction)  

-We do not accept Returns or Exchanges under any circumstances (This includes but not limited to all products such as wigs, hair, styling tools, and false eyelashes)

-If there is a mistake on our end, you must communicate and return the product within 3 days of delivery receipt. Once Lace is cut or unit is altered in any way, we will NOT accept the return. We will only accept units which are unworn and unaltered in any way.

 

UNIT MAINTENANCE

-We Are not Responsible for how buyer installs/alters units (this includes but not limited to Styling and heat styling, Lace tinting, Lace cutting,Chemical altering, Coloring / Bleaching or Excessive Product Usage)

-It is up to the buyer to maintain and properly install unit to ensure its Longevity.

Shipping policy

-All Packages are Shipped through FedEx or USPS

-Standard Shipping is 3-5 Business Days, Expedited Shipping is 1-2 Business Days (please keep in mind shipping time frame is additional to order fulfillment time frame)

-Once Item is in transit, we are not responsible for any lost/damaged packages, however we will do our best to ensure our client is satisfied and knowledgeable of expected Delivery date.

-All orders require a signature upon delivery

-Once Label is created, a tracking number will be emailed to the email address used to place order on www.TheDreyaMichelleBrand.com

-All Orders will Require a Signature upon delivery

-USPS Customer Service Number -1-800 -ASK-USPS (Please contact USPS for any lost packages or for updated tracking information)

-FedEx Customer Service Number  1-800-463-3339 (Please contact FedEx for any lost packages or for updated tracking information)

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